CRM Integration & connectivity
Seamless telecoms that work hand in hand with your CRM
Bring your customer data and business telecoms together with smart CRM integration. Every call, message, and interaction syncs automatically, giving your team instant access to customer details, call history, and insights—all in one place. The result? Faster responses, better service, and improved efficiency across your business.
Problem
Switching between Microsoft Teams and your desk phone leads to missed calls, inefficiency, and frustrated users. Staff want to communicate from one familiar platform — whether they’re on a laptop, tablet, or mobile.
Solution
We integrate your CRM with your phone system — enabling screen pops, auto-logging of call notes, click-to-dial, and call recordings saved to contact records. It streamlines your workflows and gives your teams full context on every call.
Benefits
Auto-log call notes and durations
Instant screen pops for incoming calls
Click-to-dial from CRM contact views
Store call recordings in client records
How it works
We identify your CRM and telephony platform
Configure API or plugin-based integration
Provide user testing and training
Maintain and evolve integration as systems change
Our other Business Telecom solutions
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On-hold music & messages
Deliver pre-recorded relevant offers, services or products whilst your customers wait.
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Microsoft Teams integration
Full voice calling through Teams.
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AI Call Assistant
Answers calls 24/7, books appointments, handles FAQs and integrates with your systems.
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Call analytics & reporting
Real-time and historic insights into call volumes, performance and trends
find out more
Award-winning Business Telecom Solutions
Looking to find out more about our services? Then simply submit your details and we’ll be in touch!