Call Analytics & Reporting
Turn call data into smarter decisions
Gain full visibility of your business calls with real-time and historic analytics. From call volumes and wait times to team performance and missed opportunities, our reporting tools give you the insights you need to improve customer service, optimise resources, and never miss a chance to connect.
Problem
Without visibility into call activity, it's impossible to manage performance, spot issues, or forecast team capacity.
Solution
Our call analytics platform shows real-time and historic call data — from missed calls to wait times and agent performance. Dashboards, alerts, and downloadable reports help you stay informed and optimise customer service.
Benefits
Live and historic call volume reporting
Identify peak times, missed opportunities and call trends
Monitor team performance and call handling
Exportable reports for management
How it works
We activate analytics for all relevant users
You access dashboards through a secure portal
Configure alerts and KPI thresholds
Receive support to interpret and act on reports
Our other Business Telecom solutions
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On-hold music & messages
Deliver pre-recorded relevant offers, services or products whilst your customers wait.
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Microsoft Teams integration
Full voice calling through Teams.
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CRM connectivity
Click-to-dial, call logging, and screen pops.
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AI Call Assistant
Answers calls 24/7, books appointments, handles FAQs and integrates with your systems.
find out more
Award-winning Business Telecom Solutions
Looking to find out more about our services? Then simply submit your details and we’ll be in touch!