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Call Analytics & Reporting

Turn call data into smarter decisions

Gain full visibility of your business calls with real-time and historic analytics. From call volumes and wait times to team performance and missed opportunities, our reporting tools give you the insights you need to improve customer service, optimise resources, and never miss a chance to connect.

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Problem

Without visibility into call activity, it's impossible to manage performance, spot issues, or forecast team capacity.

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Solution

Our call analytics platform shows real-time and historic call data — from missed calls to wait times and agent performance. Dashboards, alerts, and downloadable reports help you stay informed and optimise customer service.

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Benefits

  • Live and historic call volume reporting

  • Identify peak times, missed opportunities and call trends

  • Monitor team performance and call handling

  • Exportable reports for management

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How it works

We activate analytics for all relevant users

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You access dashboards through a secure portal

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Configure alerts and KPI thresholds

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Receive support to interpret and act on reports

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Let’s talk

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Award-winning Business Telecom Solutions

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