About Promedica 24

Website: www.promedica24.co.uk
Phone: 0800 086 8686
Email: care@promedica24.co.uk

Promedica provides live-in home care to vulnerable adults as a genuine alternative to residential care homes.

They have been trading for over 15 years and have a number of offices not only in the UK, but Poland and Germany as well.

Service Benefits Include:

  • 24/7 Support

  • Complex Condition Care

  • Companionship

  • Assured Quality

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Our brief

The nature of the care industry is that the business revolves around field workers that rely heavily on their mobile phones. A responsive service from their mobile provider is critical in keeping the workforce efficient and operational due to the way the mobile devices interlink with the company rostering system to manage staff rosters, client schedules, invoicing, and time sheets.

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Key requirements

  • Easy communication to bar SIMs

  • Keeping costs to an absolute minimum

  • Retaining the same account manager

  • Overseas bolt Ons

  • Replacement SIM cards

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Our Solution

As a completely independent business solutions provider, we have commercial agreements with all three of the UK’s leading mobile networks, so we were able to compare all available tariffs to find a cheaper, more suitable deal for all 69 connections on the EE network. Promedica were given a dedicated account manager to handle day to day support and service requests without having to speak directly to the network.

Promedica stated:

“The team at CAN Solutions were able to upgrade my existing EE contract from them directly and offer a better service in the process. Having a support team, we can email in any SIM requests – SIM swaps, calling bars etc, plus a direct account manager who is in touch every quarter to review our account and ensure everything is running as it should is invaluable. No more hanging on the phone and speaking to people who know nothing about our business! We would highly recommend them to any other care companies wishing to upgrade their communications.”

Key benefits

  • Seamless number upgrades

  • Dedicated account manager

  • SIM swaps

  • Unbarring and barring numbers

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