Mobile Account Overhaul & Optimisation
About Milk Education
Milk Education is an eco-friendly UK supply agency that connects schools with qualified teachers and support staff across all education levels. They also provide free teaching resources, wellbeing guides, and training opportunities for graduates and overseas educators.
OUR brief
Milk Education had mobile services with O2 and EE, managed by another third-party telecoms company. The account lacked proactive oversight — they struggled to access invoices, get clear cost breakdowns, or fully understand how their services were structured. Some users were on individual plans, while others were unknowingly part of a shared data bundle that wasn’t the right fit for the business.
This was particularly challenging given the size of the account, with over 100 active mobile connections. These issues only came to light when CAN Solutions stepped in to assist with cancelling inactive numbers and carried out a full audit of the account.
Milk Education wanted a telecoms partner who would take the time to understand their account, provide full transparency, and ensure every service delivered the best possible value.
Key Requirments
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Dedicated Account Manager
A single point of contact who understands their account and business needs.
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Clear, Consolidated Billing
Easy access to invoices and a breakdown of usage and costs.
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Proactive Account Reviews
Regular checks to identify savings and optimise tariffs.
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Network Flexibility
Ability to use both EE and O2 for the best coverage per user.
OUR Results
Migration to Plan.com – All 100+ connections are now on one clear, easy-to-view bill, accessible at any time via the online portal.
Account Audit & Optimisation – Conducted a full review of their services, identifying and removing dormant elements that inflated costs, and replacing the unsuitable shared data bundle with individual data plans tailored to each user.
Improved Network Coverage – After reviewing performance, we found O2 provided stronger and more consistent signal for the team, so all connections were migrated to O2 to ensure a reliable experience across the business.
Handset Provision – Supplied new devices to ensure consistent, reliable performance across the team.
KEY BENEFITS
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✅ Tailored services:
Every connection aligned to actual usage and business needs.
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✅ Cost savings:
Immediate reductions through the removal of unused services and ongoing monitoring to prevent overspending.
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✅ Flexible coverage:
Continued access to both EE and O2 networks for optimal signal in all locations.
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✅ Dedicated support:
A single account manager providing consistent, proactive service.
WHAT THEY SAID
“We've had a great experience working with the team at CAN. From the very beginning, they made the transition from our previous provider incredibly easy and straightforward. They were hands on throughout the process, always ready to step in and help wherever they could, which really took the pressure off.
Since then, they've continued to be super helpful, always quick to respond and happy to answer any questions we have about how to get the most out of our account. It's clear they genuinely care about supporting their clients, and it's made a real difference to how we manage things day to day.”
– Spokesperson of Milk Education
Work from anywhere
We can manage all of your business mobile contracts alongside your business telephone solutions, meaning you and your employees can work from anywhere with a unified communication system.
Free account review
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