Improving Visibility, Control & Mobility Management
About King & Moffatt building services
King & Moffatt is a leading Mechanical & Electrical contractor with over 45 years of experience delivering complex engineering solutions across Ireland, the United Kingdom and Mainland Europe. Known for its collaborative approach and commitment to excellence, the company partners with clients to successfully deliver high-quality construction projects through technical expertise, innovation and dependable project delivery.
OUR brief
King & Moffatt Building Services initially managed more than 100 mobile connections directly with their network provider. While the business had access to the services they needed, they had minimal visibility of usage and costs and lacked the proactive account management required to optimise and control the account effectively.
Users who regularly made international calls required additional bolt-ons at extra cost, and standard tariffs did not include EU roaming. This resulted in higher monthly costs and a more complex account structure.
As a growing international business with engineers and project teams working across multiple locations, King & Moffatt needed a more efficient solution that would provide better cost control, improved visibility, and a single trusted point of contact to manage all services.
Key Requirments
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Full Visibility and Control
Access to an online portal to monitor usage, costs, and connections.
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Inclusive International Features
International calling and EU roaming included as standard.
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User Location Tracking
The ability to view user locations to support engineers and field-based staff.
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Dedicated Account Management
A single point of contact who understands the account and business needs.
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Scalable Support
A solution capable of supporting continued growth.
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Simplified Management
A telecoms partner that could proactively manage the account and support future expansion.
OUR solution
Tariff Optimisation – We implemented a new tariff structure that included international calling features and EU roaming as standard across all connections, removing the need for additional bolt-ons.
Online Portal Access – King & Moffatt gained full visibility of all mobile connections, usage, and costs through a comprehensive online portal.
Location Tracking – Enabled user location visibility, allowing the business to see where engineers and staff are working when required.
Proactive Account Management – CAN Solutions manages all aspects of the account, handling upgrades, changes, and day-to-day support.
Ongoing Account Reviews – Regular reviews ensure tariffs, usage, and services remain aligned with the needs of the business as it continues to grow.
Scalable Infrastructure – The account continues to expand while maintaining a clear and manageable structure.
OUR Results
Account Growth – The account has expanded from just over 100 connections to more than 200 mobile connections, representing over 100% growth since moving to CAN Solutions.
Reduced Costs – International calling and EU roaming are now included within the tariff, eliminating the need for separate bolt-ons and reducing overall spend.
Improved Visibility – The business now has complete access to real-time information on all connections and usage.
Enhanced Operational Oversight – Location tracking provides additional support for managing engineers and field-based teams.
Simplified Management – One point of contact handles all requests quickly and efficiently.
Long-Term Scalability – The solution has successfully supported the significant growth of the business over time.
KEY BENEFITS
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✅ Inclusive International Calling
International call features included as standard across all connections.
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✅ EU Roaming Included
Users can travel throughout Europe without requiring additional roaming bolt-ons.
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✅ Full Visibility
Real-time access to usage, costs, and connection details through the online portal.
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✅ User Location Tracking
Greater oversight of engineers and field-based staff.
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✅ Reduced Costs
Lower monthly spend through inclusive features and proactive account management.
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✅ Dedicated Account Management
One trusted point of contact managing all services proactively.
WHAT THEY SAID
“Since moving to CAN Solutions, we have seen a 55% reduction in IT support tickets relating to mobile devices across our UK operations.
Having all of our mobile connections managed under one roof, supported by a modern platform with more features than we could ask for, has completely transformed the way we manage our mobile estate.
From being able to quickly locate devices when equipment has been left behind, to identifying which users are overspending in just a couple of clicks, the visibility and control we now have is a world away from our previous solution.
We migrated approximately 100 mobile numbers and experienced little to no disruption throughout the entire process. The transition was smooth, well-managed, and fully supported from start to finish.
Combined with the outstanding support, fast response times, and proactive account management, we genuinely don't believe we could have found a better solution. The service provided by CAN Solutions has put our previous setup to shame.”
– Spokesperson of King & Moffatt
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