Boost Your Team's Performance and Security with Call Recording
At CAN Solutions, we understand the challenges businesses face in managing remote and field-based employees. Without proper oversight, it's difficult to optimise productivity and ensure compliance. Our mobile call recording system provides the visibility you need to get the most out of your team and protect sensitive data.
Top Features:
Voice Recording
Tracking by location
Capture images on handsets
Track Text & Messages
In this post, we'll highlight the performance and security advantages our clients experience when deploying our software. Read on to learn how call recording can help your organisation.
Enhancing Performance Management
Our call recording system makes it easy to evaluate and coach employees for peak productivity.
By capturing all mobile communications, you gain valuable insights into how your team interacts with customers in the field. Listen to calls to analyse techniques, identify stellar performers, and pinpoint areas for improvement.
With quantitative data like call length, wait times, and call outcomes, you can better understand workflows and set measurable goals. Our software integrates with your other systems so you can match performance metrics with sales, satisfaction scores, and other KPIs.
Our AI-powered call analytics help you quickly identify trends and anomalies so you can optimise workflows. Spot when agents deviate from standards so you can retrain. Or detect which product pitches resonate with customers.
By tying incentives to call analytics, you can motivate staff and recognize top talent. And the transparency of call recording deters unproductive activities during work hours.
With full call records, you'll be equipped to rapidly resolve any customer disputes before they escalate. This level of accountability improves customer retention and satisfaction.
Overall, our solution enhances performance management so you can get the most out of every employee.
Securing Data and Ensuring Compliance
For regulated industries like financial services, healthcare, and public sector, our call recording solution helps secure sensitive data and simplify compliance. Our end to end encrypted mobile call recording solutions ensures that that all conversations covering client orders are recorded and stored securely in order to avoid disputes or FCA fines.
By capturing all mobile communications, you establish oversight needed to meet regulatory demands. Our software provides immutable records required for internal audits and investigations. Enable screen recording to verify employees adhere to data security protocols.
With mobile call recording, you can reduce compliance risks like unauthorised transactions or incorrect advice. Monitoring helps ensure staff follow disclosure laws and industry regulations.
Our call encryption protects communications from interception or hacking. And user access controls prevent unauthorised access to recordings. You can even remotely wipe call data in case a device is lost or stolen.
For informed consent laws, our software makes it easy to notify and document participant consent prior to recording calls.
By partnering with CAN Solutions, you can implement a call recording program that meets legal requirements while delivering the visibility needed to keep data secure. Our expertise helps you avoid compliance pitfalls.
At CAN Solutions, our mission is to equip organisations with call recording tools that enhance performance, security, and compliance. Unlike other providers, our software is purpose-built for mobile and remote teams. We recognise the unique challenges of managing a mobile workforce in the digital age. Our call recording system delivers the visibility and control needed to optimise field team productivity while also securing sensitive data. To learn more about the advantages of mobile call recording for business phones, contact our business team or call 03300 240 223.